Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, and in its original packaging, along with proof of purchase.
To start a return, contact us at info@bettinacosmetics.com with your order number and details of your request.
All returns must be approved prior to being sent. Items returned without prior authorization will not be accepted.
Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or incorrect item).
Original shipping charges are non-refundable.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-returnable Items
We do not accept returns on:
- Opened or used beauty products (for hygiene reasons)
- Sale items
- Gift cards
- Custom or personalized products
Exchanges
To exchange an item, you must return the original item (once approved) and place a new order.
Refunds
Once your return is received and inspected, we will notify you if your refund is approved.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.
We reserve the right to refuse returns that do not meet these conditions.